Understanding Pre-Orders: How It Works

When purchasing “pre-order” products please understand that all pre-order items are custom made. Each item has a processing time of approximately 1-3 weeks before being shipped from our manufacturers to our facility. Once we receive the products we will then begin the preparations for shipment. We ask for your patience as we process each individual(s) order accordingly.

If the item(s) that you have purchased are on hand then your order will be shipped within 1-4 business days.

Tracking Numbers

Once your order is placed a confirmation email will be sent to the email address on file. (If you do not receive a confirmation be sure to check that your email address is valid.) Following the order confirmation will be your order(s) tracking number. This is what you will use to follow your order(s) during shipment. 

All orders will be sent via UPS/USPS & will take an estimated 1-5 business days to arrive. Shipment lengths may vary depending upon location & state. Overseas orders are subject to longer arrival times. 

If by any chance your package is returned back to our headquarters due to an incorrect address, you will be responsible for covering reshipment fees through the carrier of your choice. We at RICH Apparel headquarters are NOT responsible for any returned packages or fees.

Any questions or concerns regarding shipping please reach out to richapparel923@gmail.com.